Shipping & Return Policy
Last Updated: June 29, 2026
At Get Soul Gummies, we are committed to providing premium-quality gummies and exceptional customer service. Please review our Shipping & Return Policy before placing your order.
Shipping Policy
Order Processing
- All orders are processed within 1–2 business days after payment has been successfully received.
- Orders are processed Monday through Friday, excluding weekends and public holidays.
- During periods of high order volume, processing times may be extended. If this occurs, customers will be notified by email.
Shipping Options
We currently ship throughout the United States.
Standard Shipping
- Delivery Time: 3–7 Business Days
- Shipping Cost: $9.99
Express Shipping
- Delivery Time: 1–3 Business Days
- Shipping Cost: $24.99
Delivery estimates begin once your order has been shipped and are not guaranteed.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. Tracking information may take up to 24 hours to become active.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information during checkout.
If an incorrect address is provided:
- We are not responsible for orders delivered to the incorrect address.
- Additional shipping charges may apply for reshipment.
- Orders returned due to an incorrect or incomplete address may be refunded less shipping costs.
Lost or Delayed Packages
While we work with reliable shipping carriers, delivery delays may occasionally occur due to:
- Severe weather
- Carrier delays
- High shipping volume
- Holidays
- Incorrect delivery information
Get Soul Gummies is not responsible for carrier delays once a package has been shipped.
If your package appears lost, please contact us at info@getsoulgummies.com, and we will gladly assist in opening a carrier investigation.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong product, please contact us within 48 hours of delivery.
Please include:
- Your order number
- Photos of the product
- Photos of the shipping package
- A brief description of the issue
Once verified, we will provide a replacement or refund at no additional cost.
Return Policy
Your satisfaction is important to us.
Due to the nature of consumable wellness products, we cannot accept returns of opened or used products for health and safety reasons. Clear return conditions help reduce disputes and set proper customer expectations.
Eligible Returns
You may request a return within 30 days of delivery if:
- The product is unopened and unused.
- The product remains in its original sealed packaging.
- The item is in resalable condition.
- Proof of purchase is provided.
Returns received after 30 days may not be accepted.
Non-Returnable Items
For health, hygiene, and safety reasons, we cannot accept returns for:
- Opened gummies
- Used products
- Products with broken safety seals
- Gift cards
- Clearance or final sale items
- Products damaged through misuse
- Personalized or custom orders
Return Authorization
Before returning any product, you must contact our customer support team.
Please email:
Include:
- Order number
- Reason for return
- Photos (if applicable)
Unauthorized returns may be refused.
Refunds
Once your returned item has been received and inspected, we will notify you of the approval status.
If approved:
- Refunds will be issued to your original payment method.
- Please allow 5–10 business days for your financial institution to process the refund.
Original shipping charges are non-refundable unless the return is due to our error or a defective product.
Exchanges
We replace products only if they are:
- Damaged during shipping
- Defective
- Incorrectly shipped
If you need an exchange, please contact:
within 48 hours of delivery.
Order Cancellations
Orders may be cancelled only before they have been processed or shipped.
Once an order has been shipped, it cannot be cancelled and will be subject to our Return Policy.
Refused Deliveries
If a customer refuses delivery or fails to receive a package that is returned to us:
- Shipping fees are non-refundable.
- Return shipping charges, if applicable, may be deducted from the refund.
Contact Us
If you have any questions regarding shipping, returns, refunds, or exchanges, please contact our customer support team.
Get Soul Gummies
Email: info@getsoulgummies.com
We strive to respond to all inquiries within 24–48 business hours.